Ashley Turner, APIO is an award-winning Social Media Manager and Public Information Officer renowned for her crisis communication and social media expertise. With a focus on customer-centric strategies, she has elevated trust and service delivery in calm and challenging situations. Leading a team of 50 social media administrators across 36 social media accounts, Ashley has implemented award-winning training programs, policies, reports, and content calendars. During emergencies like Hurricane Ian, she has excelled in digital communications, managing website updates, press releases, and social media monitoring. Notably, she’s increased her social media following by 43% and expanded impressions by 166% in less than three years, showcasing her proficiency in content curation and social media knowledge. Notably, Ashley has been honored with a national award from the Government Social Media Conference and the Nextdoor platform for her exceptional use of the platform, adding another layer of distinction to her remarkable achievements in the field. Recently honored as a 30 under 30 professional by the National Recreation & Park Association. A sought-after speaker and published author, Ashley actively contributes to shaping conversations on social media and crisis communications at local, state, and national levels.
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This episode is sponsored by John Guilfoil Public Relations. From crisis communications to website development; visit our website JGPR.net or call 617.993.0003