The PIO Podcast
The PIO Podcast is a leading resource for Public Information Officers (PIOs) and Public Affairs Officers (PAOs) working in law enforcement, fire service, EMS, emergency management, and government agencies at the local, state, and federal levels. Focused on crisis communications, media relations, and public trust, this podcast delivers expert insights, real-world strategies, and interviews with experienced communicators across the public sector.
Each episode explores the challenges PIOs face, including managing breaking incidents, navigating social media, combating misinformation, and communicating effectively during emergencies and high-pressure situations. Whether you are a new PIO or a seasoned public affairs professional, The PIO Podcast provides actionable guidance to strengthen your communication skills and leadership impact.
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The PIO Podcast
S5 - E27: Amy Maxwell, PIO Hamilton County Office of Emergency Management
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Summary: In this episode of the PIO podcast, Robert Tornabene interviews Amy Maxwell, the public relations manager for the Hamilton County Office of Emergency Management in Chattanooga, Tennessee. Amy shares her journey from working in cardiology to emergency management, detailing her responsibilities as the sole public information officer. She discusses her daily tasks, including managing social media, community engagement, and crisis communication. Amy also highlights the importance of weather radios, the adoption of new alert systems, and her passion for photography and the use of AI in emergency services. The conversation concludes with rapid-fire questions and Amy's insights on organization and continuous learning in her field.
Amy's BIO: Maxwell provides creative support for internal and external communication efforts for HCOEM and 13 volunteer fire/rescue agencies, including print publications, websites, electronic communication, community engagements, media, and video productions. She is the administrator for ten social media accounts and a webmaster for five websites. She prepares Integrated Public Alert Warning System (IPAWS) messages for Emergency Notifications for the public and HCOEM Emergency Notification System, REGROUP.
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